ASUS Bamboo Laptop
*At first, I was extremely impressed with the ASUS bamboo laptop. It looked stunning when I first saw it in person at Best Buy. That was before I pulled the trigger on Amazon.com. However, after finally testing out my new laptop, I found a cosmetic defect. Asus clearly has very poor quality control, given that the laptops are Made in China. The nice shiny metal trim was peeling. It was simply ridiculous that a new computer should already have such defects. I was frustrated and irritated, but willing to get an exchange from Amazon for a second try.
*Great! Now I wait another weekend and a few days for my second Asus laptop. Splendid, the webcam does not work. That’s great. The first one had cosmetic issues. Now, the second one has hardware issues. The laptop detected a usb device, but it did not recognize the webcam. I tried installing the various 4 drivers posted on Asus’s poorly organized website, but to no avail. I was just really upset and sad. Then, I decided to give it one last shot and called up Asus’s technical support team. The “technician” was very unprofessional, giving me little to no advice. He just waited on the line while I tried to trouble shoot the laptop myself. He told me he couldn’t see the drivers on the website from his end, so I would be on my own. Then, he wanted me to set up a service repair which would take 2 weeks to get the laptop repaired. I had had enough. I was through.
*I called up Amazon’s customer service and they were very nice and apologetic. They offered to take care of me and offer me a full refund. I already shipped back everything and am waiting for my refund. I went ahead and bought the Sony Vaio EA 14 inch series instead. Sony has a promotion right now in which you can get the laptop for only $849.99+tax. That’s a better deal compared to the Asus.
*I think it’s just entirely ridiculous that two “new” asus laptops were both lemons, progressively getting worse. Buyer Beware, Stay Away. I don’t know why there are so many rave reviews about this laptop.
Just received the laptop today. Everything on it so far seems real quality. I’m loving the keyboard and the bamboo design is real decent. Only gripe I have so far is that the mouse pad button is pretty difficult to click with one hand, like you’d have to hit the extreme corners to manage. I’m upgrading from a pretty old desktop so I don’t necessarily have any modern laptop to compare it to. But 5 stars for me. Can’t wait til I download CS5 and see how that goes.
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